Shipping Politics

Shipping and delivery policy - Lynna Cosmetics

At Lynna Cosmetics, we handle every order with the same care we dedicate to our products.

1. Overview

After payment confirmation, your order is:

  1. prepared by our team
  2. securely packaged to protect formulas, glass, and finishes
  3. handed to our carrier partner

Timelines shown on the site or at checkout are estimates. They may vary depending on:

  • stock availability
  • destination and delivery area
  • peak order periods
  • carrier conditions or external events

You will receive email updates whenever possible.


2. Delivery areas and costs

Delivery options and associated costs are shown at checkout, based on the address provided and the store market.

We continuously work to expand coverage. If your area is not available, you will be informed before completing your purchase.


Markets

The Lynna store operates in several markets (including Mozambique and other countries available in the country selector). Shipping availability, currency, and payment methods may differ by market.


International destinations and charges

Any customs duties, import taxes, or local charges, when applicable to international destinations, are the customer's responsibility, unless expressly stated otherwise at checkout or in the order confirmation.


3. Packaging

We use packaging designed for beauty products in order to:

  • protect formulas and fragile containers
  • reduce the risk of spills or damage in transit
  • preserve the Lynna experience from store to home


5. Tracking

When the carrier provides tracking information, we will send the details by email.

If you do not receive an update within the estimated timeframe:

  1. check your spam / junk folder
  2. confirm the order status in your account (if applicable)
  3. contact support with your order number


6. If you are not home for delivery

Procedures depend on the carrier. You may receive instructions for:

  • a new delivery attempt
  • pickup at a designated point
  • redirection under the carrier's rules

We recommend providing an address where the order can be received safely. You are responsible for the accuracy of the delivery address.


7. Changing the delivery address after purchase

Contact us immediately after purchase with your order number and the new address.

If the order has not yet been dispatched, we will do our best to update the details. After dispatch, a change may no longer be possible.


8. Damaged or incorrect orders in transit

If packaging or a product arrives damaged, or you receive an incorrect item:

  1. contact us within 48 hours of delivery
  2. include your order number
  3. send photos of the product and packaging if possible

We will handle your case with priority, in line with our returns and claims policy (see FAQ and Terms and conditions).