Frequently asked questions — Lynna Cosmetics
Lynna Support · How can we help?
Find answers to the most common questions about orders, payments, delivery, and Lynna products.
Orders
How do I place an order?
- Browse the catalog and choose your products.
- Add them to your cart.
- Complete checkout with your delivery and payment details.
You will receive a confirmation email once the order is registered. You may shop with a Lynna account or as a guest, depending on the options available on the site.
Can I change or cancel my order?
If your order has not yet been processed for shipping, contact us as soon as possible with your order number. After dispatch, changes or cancellations may no longer be possible.
I forgot my account password. How do I recover access?
On the login page, select the password recovery option and follow the instructions sent to your email.
Payments
Which payment methods do you accept?
Available methods are shown at checkout, depending on the store country and currency. Choose the most convenient option and wait for payment confirmation before your order is processed.
Lynna Cosmetics does not store full card details. Payments are processed by secure, certified providers.
My payment is pending. What does that mean?
Some methods take a few minutes to confirm. Until confirmation arrives, the order may remain pending. If the status does not update, contact support with your order number.
Delivery
How long does delivery take?
Timelines are estimates and vary depending on address, stock availability, and peak order periods.
How can I track my order?
When available, you will receive tracking information by email. If you do not receive an update within the estimated timeframe, contact our support team.
Returns and issues
How do returns work?
Lynna does not offer an automated returns portal. All requests are handled manually by our support team.
Contact us with:
- your order number
- the product(s) concerned
- the reason for the request
- photos, when applicable
We will review your request and provide next steps.
received a damaged or incorrect product. What should I do?
Contact us within 48 hours of delivery with your order number and, if possible, photos of the product and packaging. We will handle your case with priority.
Products
How should I store Lynna products?
Always follow the instructions on the packaging. Store products in a cool, dry place away from direct sunlight and close them properly after each use.
Are products genuine Lynna?
Yes. Products sold in the official Lynna Cosmetics store are Lynna brand products, prepared and shipped by our operation.
